FREQUENTLY ASKED QUESTIONS
Where is DeVotions By TAME located?
DeVotions By TAME is located in the Dallas Fort-Worth Area in the beautiful state of Texas.
How can I contact DeVotions By TAME Team?
Call: 817-900-8633 / 888-320-0999
How Long will it take to receive the order?
Once you place your order, please allow 5-7 business days to process. Please remember each candle is hand-poured as ordered. It may take up to 3-10 business days to get delivered once shipped. It is our goal to get your candle to you as quickly as possible. More details on check out page.
What are the payments methods?
We accepts all major credit cards (VISA, MASTERCARD, AMEX) and Paypal, Apple Pay payments.
What if items I received are defective or damaged?
Please contact us within 5 days from receiving the item. Also make sure to include order number, photographs of defective object, and all related references upon receiving a package. We will do our very best to resolve your case as soon as possible.
How long is the return process ?
Processing returns may take up to 5 business days from the day we receive your return. We will email you to confirm once your return has been processed.
Will the shipping fees be covered for my returns?
All returning shipping fees and other miscellaneous fees are the responsibility of the customer.
Use the form below if you have a question not listed above.