FAQs

FREQUENTLY ASKED QUESTIONS

 

  • Where is DeVotions By TAME located? 

    DeVotions By TAME is located in the Dallas Fort-Worth Area in the beautiful state of Texas.

     

    • How can I contact DeVotions By TAME Team?

      Email:   contact@devotionsbytame.com

      Call: 817-900-8633 / 888-320-0999

       

      • How Long will it take to receive the order?

        Once you place your order, please allow 5-7 business days to process. Please remember each candle is hand-poured as ordered. It  may take up to 3-10 business days to get delivered once shipped. It is our goal to get your candle to you as quickly as possible.  More details on check out page.

         

        • What are the payments methods? 

          We accepts all major credit cards (VISA, MASTERCARD, AMEX) and Paypal, Apple Pay payments.

           

          • What if items I received are defective or damaged?

            Please contact us within 5 days from receiving the item. Also make sure to include order number, photographs of defective object, and all related references upon receiving a package. We will do our very best to resolve your case as soon as possible.

             

            • How long is the return process ?

              Processing returns may take up to 5 business days from the day we receive your return. We will email you to confirm once your return has been processed.

               

              • Will the shipping fees be covered for my returns?

                All returning shipping fees and other miscellaneous fees are the responsibility of the customer.

                 

                 

                Use the form below if you have a question not listed above.